How many pieces you have on stock?
We have about 20.000pcs on the stock from all grades.
For VIOLINMAPLE SHOP we have reserved stock of 4000pcs from the TOP grades we sell.
Are the pictures in online shop accurate?
This is a difficult task to take a picture of violin maple/tonewood same as you see it in the daylight when you hold it in your hand.
We spent a lot of time making an ideal setup and we do pictures under the best possible conditions. Each picture is created under the same lighting conditions.
We think that wood is about 1/3 nicer than the picture in the shop. Is unbelievable but take this as our gentleman’s word.
Where are you located?
The store is located in Bratislava, Slovakia’s capital city.
It’s about 60km away from Vienna / Austria. Check the contact page for details.
Where is the wood comming from?
I sell ONLY Slovak grown maple which is harvested and handpicked by myself.
I DON’T resell any kind of foreign maple.
WHY? I simply like to get the things done mine way since selection, till cut of final product.
What is the age of maple from the store?
We sell wood that we have been storing since 2013 when we closed our first e-shop.
Now each piece of maple has a Year mark on it.
Contact me for more details if needed.
Can I collect my order at your store?
Yes you can.
Please let us know in advance as our stock building is on other place than our company registered address.
We will guide you there.
Are you selling big quantities for factories too?
Yes, contact us via email for a fully tailored quote.
Our current yearly capacity for supplies is about 20.000 sets.
The selection of wood and categorization is one of the critical knowledge of VIOLINMAPLE.
You will be 100% satisfied with our categorization, and there is the real reason why some of the pieces are in the THREE STAR category and why some of them are inside of Grade X or Grade 3.+
In a portfolio of BACKS and One Piece Backs, you can find Nine grades of quality:
Our BEST category is THREE STAR, followed by DOUBLE STAR and SINGLE STAR.
Middle of the range is GRADE X, and it continues to the GRADE 1, GRADE 2, GRADE 3, GRADE 4, and finally GRADE 5.
Each piece is marked by a grade mark on the side of the wood.
The NECKs are sorted into six categories.
Our BEST category for NECK is THREE, following TWO and SINGLE STAR, following GRADE X, and it continues to the GRADE 1, GRADE 2, GRADE 3, GRADE 4, and finally GRADE 5.
Due to stock availability reasons, you can get a THREE-star neck with the SINGLE or DOUBLE STAR BACK or One Piece Back as is the higher grade like you ordered, and we always match NECKs/RIBs to the BACK/OPB.
All the NECKS are marked with quality grade marks on the side.
The RIBSs are sorted within five categories; by default, you will get the same quality GRADE as ordered BACK or One Piece Back. Let us know if you need something more specific.
We try to keep those sizes of violin maple products; however, wood is a natural material, and there are some changes per piece.
We guarantee that you will get only pieces that you can use to build your instrument. If not, we offer to replace/refund.
- VIOLIN BACK: 420 x 120 x 48/18 mm, piece weight: 0,99kg
- VIOLA BACK: 440 x 140 x 54/20 mm, piece weight: 1,270kg
ONE PIECE BACK size/weight:
- VIOLIN ONE PIECE BACK: 420 x 215 x 48/10 mm, piece weight: 1,68kg
- VIOLIN NECK: 330 x 68 x 53/37 mm, piece weight: 0,62kg
- VIOLA NECK: 330 x 75 x 60/44 mm, piece weight: 0,75kg
- VIOLIN RIBS: 420x37x1,5 mm, set weight : 0,0045kg
- VIOLA RIBS: 420x42x1,8 mm, set weight: 0,076kg
Warranty provided by Violinmaple
We guarantee that any wood you purchase is defect-free.
All items are visually inspected for any visible defect before shipment.
Even with the highest focus, we can miss some internal defects. Better say sorry than miss a nice piece.
For this reason, if you spot any defect during wood processing, you can contact us, and we’ll offer a free replacement piece or a full refund for the purchased violin maple.
Your purchase is risk-free in terms of later product issues.
Cancellation of Order and Product return
You have the right to cancel the purchase contract within 14 working days without any reason.
The cancellation period will expire after 14 days from the day you acquire, or a third party other than the carrier and indicated by you acquires, physical delivery of the goods.
To exercise the right to cancel, you must inform us via email: firstname.lastname@example.org of your decision to cancel this contract by a clear statement.
All costs related to returning the goods must be carried by the customer. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
All prices stated on the website are stated EXCLUDING VAT.
For companies and individuals outside the EU, those are final prices.
For companies registered as VAT payers within the EU those prices are final prices – during checkout please enter your VAT registration number. Due to law requirements here all VAT numbers will be verified with your company name and registered address. They must match for VAT purposes.
For individual buyers within the EU who are not holding VAT registration number the local 20% VAT will be automatically added on the checkout page.
Pay via CardPay
For payment with VISA / Mastercard, we use CardPay by TATRABANKA a.s so you can safely finish the payment with your card without disclosing any details from your card to us.
Pay via Bank Transfer
Bank name: Tatra banka, a.s.
Bank address: Hodzovo nam. 3, 811 06 Bratislava
Account name: SPILAR VLADIMIR-VIOL
IBAN: SK50 1100 0000 0026 2843 1884
We require all international transfers to us to be made with EUR currency and the OUR instruction /you will pay all the bank fees/
The only exception is EU-payments via SEPA in EUR which can be made with SHA instruction.
Due to the best customer service, we immediately calculate the most effective shipping cost upon receipt of your order and quote it to you for final approval.
You also see DHL express rates according to your address and estimated box weight.
We ship most of the parcels via DHL express, as you will get the box within 3-4 working days.
In some cases, we can also use POST EMS service or other courier companies like UPS / FedEx or GLS according to customer preferences, the weight/packaging of the order and destination to guarantee the cheapest shipping possible.
Billing takes place only after you approve of the quoted shipping cost.
All orders are usually sent out on weekly basis /mostly on Friday/.
If you need something special or urgent, let us know in advance.
- Scope of Application
1.1 These General Terms and Conditions of the company Vladimír Špilár – VIOLINMAPLE, Company address: Nad Lomom 1, 81102 Bratislava, Slovakia with company registration number/ IČO: 32070438 and VAT registration number: SK1024822062 / (hereinafter referred to as “Seller”) shall apply to all contracts concluded between a consumer or a trader (hereinafter referred to as “Client”) and the Seller relating to all goods and/or services presented in the Seller’s online shop. These General Terms and Conditions shall furthermore apply to all contracts for the delivery of goods concluded between a consumer or a trader (hereinafter referred to as »Customer«). The inclusion of the Client’s own conditions is herewith objected to, unless other terms have been stipulated.
1.2 Regarding contracts for the delivery of vouchers, these Terms and Conditions apply accordingly, unless expressly regulated otherwise.
1.3 For contracts regarding the delivery of vouchers, these Terms and Conditions shall apply accordingly, unless expressly agreed otherwise.
1.4 A consumer pursuant to these Terms and Conditions is any natural person concluding a legal transaction for a purpose attributed neither to a mainly commercial nor a self-employed occupational activity. A trader pursuant to these Terms and Conditions is any natural or legal person or partnership with legal capacity acting in the performance of a commercial or self-employed occupational activity when concluding a legal transaction.
- Conclusion of the Contract
2.1 The product descriptions in the Seller’s online shop or print catalogue do not constitute binding offers on the part of the Seller, but are merely descriptions which allow the Customer to submit a binding offer.
2.2 The Client may submit the offer via the online order form integrated into the Seller’s online shop. In doing so, after having placed the selected goods and/or services in the virtual basket and passed through the ordering process, and by clicking the button finalizing the order process (« Complete Payment «), the Client submits a legally binding offer of contract with regard to the goods and/or services contained in the virtual basket. The Client may also submit his offer to the Seller by telephone, fax, e-mail or post. If the print catalogue is accompanied by an order form, the Customer can also use this form to submit his offer by filling in the form and returning it to the Seller by post, fax or e-mail.
2.3 The Seller may accept the Client’s offer within fourteen days,
- by transferring a written order confirmation or an order confirmation in written form (fax or e-mail), insofar as receipt of order confirmation by the Client is decisive, or
- by delivering ordered goods to the Client, insofar as receipt of goods by the customer is decisive, or
- by requesting the Client to pay after placing his order.
The contract shall be concluded at the time when one of the aforementioned alternatives firstly occurs. Should the Seller not accept the Client’s offer within the aforementioned period of time, this shall be deemed as rejecting the offer, with the effect that the Client is no longer bound by his statement of intent.
2.4 When submitting an offer via the Seller’s online order form, the text of the contract is stored by the Seller after the contract has been concluded and transmitted to the Client in text form (e.g. e-mail, fax or letter) after the order has been sent. The seller shall not make the contract text accessible beyond this. If the Client has set up a user account in the Seller’s online shop prior to sending his order, the order data shall be stored on the Seller’s website and can be accessed by the Client free of charge via his password-protected user account by specifying the corresponding login data.
2.5 Prior to submitting a binding order via the Seller’s online order form, the Client may recognize input errors by attentively reading the information displayed on the screen. Use of the enlargement function of the browser to enlarge the display on the screen may be an effective method for better recognizing input errors.
The Client can correct all the data entered via the usual keyboard and mouse function during the electronic ordering process, until he clicks the button finalizing the ordering process.
2.6 English language is exclusively available for the conclusion of the contract.
2.7 Order processing and contacting usually take place via e-mail and automated order processing. It is the Client’s responsibility to ensure that the e-mail address he provides for the order processing is accurate so that e-mails sent by the Seller can be received at this address. Particularly, it is the Client`s responsibility, if SPAM filters are used, to ensure that all e-mails sent by the Seller or by third parties commissioned by the Seller with the order processing can be delivered.
- Right to Cancel
3.1 Consumers are entitled to the right to cancel.
3.2 Detailed information about the right to cancel is provided in the Seller’s instruction on cancellation.
3.3 The right of revocation does not apply to consumers who do not belong to a member state of the European Union at the time of the conclusion of the contract and whose sole residence and delivery address are outside the European Union at the time of the conclusion of the contract.
The right of revocation does not apply for distance contracts for
a) the delivery of goods that are manufactured according to the Customer’s specifications or that are clearly adapted to personal requirements, or due to their nature are not suitable for return shipment, or may deteriorate rapidly, or if after shipping their sell-by-date would be exceeded;
b) the delivery of audio or video recordings or of software if the delivered data medium has been unsealed by the Customer;
c) the delivery of newspapers, magazines and periodicals, unless the Customer has submitted the contractual statement by telephone;
d) the provision of other services relating to leisure activities, where the contract provides for a specific date or period of time for the provision of such services.
- Prices and Payment Conditions
4.1 Unless otherwise stated in the product descriptions, prices indicated are total prices and include the statutory value-added tax. The Seller reserves the right to adjust the prices if the VAT rate is altered. Any potential additional delivery and dispatch costs are not included in the price of the product(s) but are specified separately in the respective product description. Unless otherwise agreed, shipping costs must be borne by the Customer. For international orders, the Seller reserves the right to choose express delivery as the method of shipping if in this case the shipping costs are lower than that of standard shipping.
4.2 In case of delivery to countries outside the European Union, additional costs may be incurred in individual cases for which the Seller is not responsible and which have to be borne by the Client. This includes, for example, transfer fees charged by banking institutes (transfer charges, exchange fees) or import duties or taxes (customs). Such additional costs regarding money transfer may also be incurred, if the Client carries out the payment from a country outside the European Union, even if delivery is not made in a country outside the European Union .
4.3 The Customer shall be informed of the payment options in the Seller’s online shop or print catalogue.
4.4 If prepayment by bank transfer has been agreed upon, payment is due immediately after conclusion of the contract, unless the parties have arranged a later maturity date
4.5 If the payment method “purchase on account” is selected, the purchase price is due after the goods have been delivered and invoiced. In this case, the purchase price is to be paid within 15 (fifteen) days from receipt of the invoice without deduction, unless otherwise agreed. The Seller reserves the right to offer the payment method “purchase on account” only up to a certain order volume, and he may refuse this payment method if the specified order volume is exceeded. The Seller also reserves the right to carry out a creditworthiness check when the payment method “purchase on account” is selected, and he may reject this payment method in the event of a negative creditworthiness check.
- Shipment and Delivery Conditions
5.1 Goods are generally delivered on dispatch route and to the delivery address indicated by the Client, unless agreed otherwise. In the case of an order placed via the Seller’s online order form, the delivery address specified in the online order form shall be decisive.
5.2 Should the assigned transport company return the goods to the Seller, because delivery to the Client was not possible, the Client bears the costs for the unsuccessful dispatch. This shall not apply, if the Client exercises his right to cancel effectively, if the delivery cannot be made due to circumstances beyond the Client’s control, or if he has been temporarily impeded from receiving the offered service, unless the Seller has notified the Client for a reasonable time in advance about the service.
5.3 If goods are delivered by freight carrier, the goods shall be delivered free curb, that is to say, to the public curb stones which are closest to the delivery address, unless otherwise stipulated in the shipping information displayed in the Seller’s online shop or unless otherwise agreed.
5.4 In case the Client is a trader, the risk of accidental destruction and accidental deterioration of the sold goods shall be transferred to the Client upon delivery of the goods to the freight forwarder, carrier or other person or institution designated with the task of performing shipment. In case the Client is a consumer, the risk of accidental destruction and accidental deterioration of the sold goods shall in principle be transferred to the Client upon delivery of the goods to the Client or to an authorized recipient. Deviating from this, even in case the Client is a consumer, the risk of accidental destruction and accidental deterioration of the sold goods is transferred to the Client upon delivery of the goods to the freight forwarder, carrier or other person or institution designated with the task of performing shipment, if the Client has instructed the freight forwarder, carrier or other person or institution designated with the task of performing shipment to carry out the delivery of the goods and if the choice of this person or institution was not previously offered by the Seller.
5.5 The Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-supply. This only applies if the Seller is not responsible for the non-supply and if he has concluded a concrete hedging transaction with the supplier. The Seller shall make all reasonable efforts to obtain the goods. In case of non-availability or partial availability of the goods he shall inform the Client and grant him immediately counter performance.
5.6 Should the Client collect the goods himself, the Seller informs the Client by e-mail that the goods are available for collection. After receiving the e-mail, the Client may collect the goods in consultation with the Seller. In this case, shipment costs will not be charged.
- Reservation of Proprietary Rights
If the Client is a consumer, the Seller retains title of ownership to the delivered goods until the purchase price owed has been paid in full.
6.1 If the Client is a trader, the Seller reserves title to the goods delivered until the fulfillment of all claims arising out of the current business relationship.
6.2 If the Client is a trader, he is entitled to resell the reserved goods in the course of regular business operations. All claims resulting from such course of business against a third party shall herewith be assigned in advance to the Seller in the amount of the respective invoice value (including VAT). This assignment of claims shall be valid regardless of whether the reserved goods are processed prior to or after resale or not. The Client remains entitled to collect the claims even after assignment. However, the Seller shall refrain from collecting the claims as long as the Client meets his payment obligations, he is not in default, and no application has been lodged to open insolvency proceedings.
Should the object of purchase be deficient, statutory provisions shall apply. Deviating therefrom, the following shall apply:
7.1 For traders,
- a marginal defect shall generally not constitute warranty claims defects,
- the Seller may choose the type of subsequent performance,
- for new goods, the limitation period for defects shall be one year from transfer of risk,
- for used goods, rights and claims for defects are generally excluded,
- the limitation period shall not recommence if a replacement delivery is carried out within the scope of liability for defects.
7.2 If the client acts as a consumer, the following restriction applies to used goods: Claims for defects are excluded if the defect does not occur until one year after delivery of the goods. Defects that occur within one year of delivery of the goods can be asserted within the statutory limitation period.
7.3 The aforementioned limitations of liability and the restrictions of limitation periods do not apply
to a product, which was not used, in accordance with its usual application, for building construction and which was the cause of the building’s defectiveness,
- to claims for damages and reimbursement of expenses by the Client.
- If the Seller has fraudulently concealed the defect.
7.6 If the Client is a consumer, the forwarding agent has to be immediately notified of any obvious transport damages and the Seller has to be informed accordingly. Should the Client fail to comply therewith, this shall not affect his statutory or contractual claims for defects.
- Data Protection
For detailed information on data protection see GDPR section at www.violinmaple.store
The Seller shall be liable to the Client for any contractual and quasi-contractual claims and for claims of liability in tort regarding damages and effort compensation as follows:
9.1 The Seller shall face unlimited liability regardless of the legal ground
– in case of intent or gross negligence,
– in case of injuries of life, body, or health resulting from intent or negligence,
– in case of a promise of guarantee, unless otherwise provided,
– in case of liability resulting from mandatory statutory provisions such as the product-liability-law.
9.2 If the Seller negligently infringes an essential contractual duty, the liability to pay damages shall be limited to the foreseeable, typically occurring damage, unless unlimited liability applies pursuant to the aforementioned Section. Essential significant contractual obligations are obligations the contract imposes on the Seller according to its content to meet the purpose of the contract and whose fulfillment is essential for the due and proper implementation of the contract and on the fulfillment of which the Client can regularly rely.
9.3 For the rest, the Seller’s liability is excluded.
9.4 The aforementioned provisions on liability apply also to the Seller’s liability regarding his legal representatives and vicarious agents.
- Redemption of Campaign Vouchers
10.1 Vouchers which are issued by the Seller free of charge, for a specific period of validity in the context of promotional activities and which cannot be purchased by the Client (hereinafter to as “campaign vouchers”) can be redeemed onla in the Seller’s online shop, as well as on orders placed by telephone or fax, or in person or by telephone in the Seller’s local shops, and and only within the indicated time period.
10.2 Campaign vouchers can be redeemed only by consumers.
10.3 Individual products may be excluded from the voucher campaign, if such a restriction results from the conditions of the campaign voucher.
10.4 Campaign vouchers must be redeemed prior to the conclusion of the order procedure. Subsequent offsetting is not possible.
10.5 Only one campaign voucher can be redeemed per order.
10.6 If the value of the campaign voucher is not enough for the order, the Client may choose one of the remaining payment methods offered by the Seller to pay the difference.
10.7 The campaign voucher credit will not be redeemed in cash and is not subject to any interest.
10.8 The campaign voucher will not be redeemed if the Client, in the context of his legal right to cancel, returns goods paid fully or partially by a campaign voucher.
10.9 The campaign voucher is transferable. The Seller may render performance with discharging effect to the respective owner who redeems the campaign voucher. This does not apply if the Seller has knowledge or grossly negligent ignorance of the non-entitlement, legal incapacity or of the missing right of representation regarding the respective owner.
- Redemption of Gift Vouchers
11.1 Vouchers which can be purchased via the Seller’s online shop (hereinafter to as “gift vouchers”) can be redeemed only in the Seller’s online shop, as well as on orders placed by telephone or fax, or in person or by telephone in the Seller’s local shops, unless otherwise stated on the voucher.
11.2 Gift vouchers and remaining assets of gift voucher can be redeemed by the end of the third year following the year of the gift vouchers’ purchase. Remaining assets will be credited to the Client’s voucher account.
11.3 Gift vouchers must be redeemed prior to the conclusion of the order procedure. Subsequent offsetting is not possible.
11.4 In case of an order, several vouchers can be redeemed.
11.5 Gift vouchers can be used only for the purchase of goods and not for the purchase of other gift vouchers.
11.6 If the value of the gift voucher is not enough for the order, the Client may choose one of the remaining payment methods offered by the Seller to pay the difference.
11.7 The gift voucher credit will not be redeemed in cash and is not subject to any interest.
11.8 The gift voucher is transferable. The Seller may render performance with debt-discharging effect to the respective owner who redeems the gift voucher. This does not apply, however, if the Seller has knowledge or grossly negligent ignorance of the non-entitlement, legal incapacity, or of the missing right of representation regarding the respective owner.
- Applicable Law
The law of the Slovak republic shall apply to all legal relationships between the parties under exclusion of the laws governing the international purchase of movable goods. For consumers, this choice of law applies only to the extent that the granted protection is not withdrawn by mandatory provisions of the law of the country in which the consumer has his habitual residence.
13) Place of Jurisdiction
If the Client is a businessman, a legal entity of public law, or a separate estate under public law with its seat in the territory of the Slovak republic, the Seller’s place of business shall be the sole place of jurisdiction for all legal disputes arising from this contract.
In any event however, regarding the aforementioned cases, the Seller is entitled to appeal to the court which has jurisdiction over the area where the Client’s place of business is located.
15.1 The EU Commission provides on its website the following link to the ODR platform: https://ec.europa.eu/consumers/odr.
This platform shall be a point of entry for out-of-court resolutions of disputes arising from online sales and service contracts concluded between consumers and traders.
15.2 The Seller is neither obliged nor prepared to attend a dispute settlement procedure before an alternative dispute resolution entity.
- About cookies
1.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
1.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
8.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
- Cookies that we use
- Cookies used by our service providers
- Managing cookies
4.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome)
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer)
(e) https://support.apple.com/kb/PH21411 (Safari)
4.2 Blocking all cookies will have a negative impact upon the usability of many websites.
4.3 If you block cookies, you will not be able to use all the features on our website.
1.1 We are committed to safeguarding the privacy of our website visitors and service users.
1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
1.4 In this policy, “we”, “us” and “our” refer to Vladimír Špilár – VIOLINMAPLE, For more information about us, see Section 12.
- How we use your personal data
2.1 In this Section 3 we have set out:
(a) the general categories of personal data that we may process;
(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
(c) the purposes for which we may process personal data; and
(d) the legal bases of the processing.
2.2 We may process data about your use of our website and services (usage data). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is consent and our legitimate interests, namely monitoring and improving our website and services.
2.3 We may process information that you post for publication on our website or through our services (publication data). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is consent.
2.4 We may process information contained in any enquiry you submit to us regarding goods and/or services (enquiry data). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.
2.5 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (notification data). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.
2.6 We may process information contained in or relating to any communication that you send to us (correspondence data). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users and/or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
2.7 We may process your account data (account data). The account data may include your name and email address. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent or our legitimate interests, namely the proper administration of our website and business or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
2.8 We may process your information included in your personal profile on our website (profile data). The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services]. The legal basis for this processing is consent.
2.9 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (transaction data). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is [the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.
2.10 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
2.11 In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
- Providing your personal data to others
3.1 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
- International transfers of your personal data
4.1 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
- Retaining and deleting personal data
5.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
5.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
5.3 We will retain your personal data as follows:
(a) usage data, publication data, enquiry data, notification data and correspondence data will be retained for a maximum period of 10 years.
5.4 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
6.1 We may update this policy from time to time by publishing a new version on our website.
6.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
6.3 We may notify you of changes to this policy by email.
- Your rights
7.1 In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
7.2 Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
7.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
7.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
7.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
7.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
7.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
7.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
7.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
7.10 To the extent that the legal basis for our processing of your personal data is:
(a) consent; or
(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,
(c) and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
7.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
7.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
7.13 You may exercise any of your rights in relation to your personal data by written notice to us.
- About cookies
8.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
8.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
8.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
- Cookies that we use
- Cookies used by our service providers
- Managing cookies
11.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
11.2 Blocking all cookies will have a negative impact upon the usability of many websites.
11.3 If you block cookies, you will not be able to use all the features on our website.
- Our details
12.1 This website is owned and operated by Violinample-Vladimír Špilár
12.2 We are registered in Slovakia under registration number 32070438, and our registered office is at Nad Lomom 1, 81102 Bratislava
12.3 Our principal place of business is at Nad Lomom 1, 81102 Bratislava
12.4 You can contact us:
(a) by post, to the postal address given above;
(b) using our website contact form;
(c) by telephone, on the contact number published on our website; or
(d) by email, using the email address published on our website.
- Data protection officer
13.1 Our data protection officer’s contact details are: Vladimír Špilár, email@example.com